Question 1

Who is William (Bill) Friend?

Accepted Answer

William “Bill” Friend, CISSP, is a cybersecurity and payments technology executive in Westerville, Ohio with more than 20 years in banking technology. He leads branch-channel IT service delivery at Huntington National Bank — spanning ATM, ITM (video teller), and teller platforms — and is the founder and principal of SecurePath Digital LLC, an independent security advisory practice.

Question 2

What is SecurePath Digital?

Accepted Answer

SecurePath Digital LLC is an independent security advisory practice founded by William Friend in Columbus, Ohio. It provides NIST CSF 2.0 security assessments with maturity scoring and remediation roadmaps, written information security programs aligned to the FTC Safeguards Rule, and secure-AI adoption guidance for small firms in regulated industries.

Question 3

What is William Friend's experience in ATM and payments security?

Accepted Answer

Over 20 years across Diebold Nixdorf and Huntington National Bank, Friend has led global ATM operations, lifted fleet availability from 85% to 96.5%, executed a 450-ATM processor conversion in a single weekend, driven PCI-DSS remediation across a 2,000+ endpoint payment channel, and directed a bank security program aligned to the FFIEC/NIST Cybersecurity Framework. He is the author of a four-part ATM security series and a technical-risk white paper.

Question 4

What certifications does William Friend hold?

Accepted Answer

William Friend holds the CISSP (Certified Information Systems Security Professional) from ISC2 and a Six Sigma Green Belt certificate.

Question 5

What does William Friend write and speak about?

Accepted Answer

He writes and speaks about ATM and payments security, practical cybersecurity education, and building with AI — including agentic AI in production and AI-driven security testing. He publishes at atmavailability.com and runs three YouTube channels: ATM Availability, InfoSec Navigator, and Bill Friend AI.

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